The Diamond Certified Certification Process Defined

The
Certification
Process

Stringent customer satisfaction research and rating

1. APPLY
Companies must apply to be certified.

2. SAMPLE
A random sample of up to 400 past customers is pulled from all customer files of the applicant company.

3. SURVEY
A confidential telephone survey captures the customer satisfaction score based on quality.

4. TABULATION
The quality score is tabulated. To qualify a company must score a very high 90 on a 100 scale.

Rigorous standards are enforced

Only the highest pass

5.CREDENTIALS
The applicant company’s credentials are independently rated (license, insurance, complaint status and credit for contractors).

6. PRACTICES
Are the company’s business practices "customer friendly"? It must stand behind its performance.

7. AGREEMENT
The company agrees to adhere to the Diamond Certified Customer Satisfaction Principles.

8. AWARD
If quality rating, credential rating and business practices qualify, the company is awarded Diamond Certified.

Ongoing customer satisfaction and performance is required

9. MONITORING
Credentials and complaints are monitored quarterly, and additional ongoing customer surveys are completed.

10. MEDIATION
If ever necessary, the company has agreed to participate in Diamond Certified mediation.

11. GUARANTEE
A limited guarantee ensures performance.

12. QUALITY
The Company participates in elite Diamond Certified Quality Satisfaction Training.